Privacy Policy
1. Who we are
The site is operated by G.G.C INITIATIVE AND HOLDINGS LTD, company number 517035275, an Israeli private company.
2. What information we collect
- Identity and contact details such as name, phone number, and email address.
- Flight details, baggage details, supporting documents, and correspondence with airlines.
- Technical usage data such as IP address, browser type, and navigation data.
- Language preferences, cookie choices, and operational data related to opening a case.
3. Why we use the information
- To review eligibility, open cases, manage claims, and communicate with airlines.
- To contact users and provide operational and customer support.
- To improve the site, secure information, monitor faults, and comply with legal duties.
- To perform analytics and marketing activities, subject to the user's cookie choices.
4. Legal bases
We process personal data as necessary to provide the service, take steps prior to an engagement, comply with legal obligations, pursue legitimate interests, and in certain cases based on consent.
5. Sharing information with third parties
Information may be shared with service providers, professional advisers, hosting systems, communication systems, airlines, or other relevant parties when required for the service or by law. We seek to minimize the amount of information shared where possible.
6. Transfers outside Israel
Some processing, storage, or communication systems may operate outside Israel. In such cases we take reasonable steps to maintain an appropriate level of protection for the information.
7. Retention
Personal information will be retained as long as necessary for service delivery, exercise of rights, legal compliance, dispute handling, and reasonable operational needs.
8. Information security
DelayPay uses reasonable technical and organizational safeguards. However, no system is completely immune. Users are also responsible for maintaining the confidentiality of any access credentials in their possession.
9. Data subject rights
Subject to applicable law, users may have rights of access, correction, deletion, restriction, objection, or request for a copy of certain information. Requests may be sent to info@delaypay.co.il.
10. Cookies and measurement tools
The site uses essential cookies and, depending on the user's choices, also preference, analytics, and marketing cookies. Additional details are provided in our Cookie Policy.
11. Contact
- Email: info@delaypay.co.il
- Phone: 077-5511821
- WhatsApp: 053-566-8399
- Website: https://delaypay.co.il