Open the claim
Submit your flight or baggage details in a few minutes.
AI-powered passenger claims
Flight delayed?We get you paid.
DelayPay helps passengers recover compensation for delayed flights, cancelled flights, and baggage issues. We handle the process end to end on a no win, no fee basis.
- No upfront costs
- Fast eligibility check
- Personal support in Hebrew and English
Typical claim paths
What we handle
- Flight delay compensation
- Flight cancellation claims
- Denied boarding cases
- Baggage delay, loss, or damage
We guide passengers from the first eligibility check through airline follow-up and payout.
We work across major airlines and passenger-compensation frameworks.
EU261Montreal ConventionEl AlLufthansaRyanairTurkish Airlines
How it works
Four simple steps from disruption to payout
Upload the documents
Tickets, boarding passes, baggage reports, and related proof.
We handle the airline
Our team manages the correspondence and follow-up process.
You get paid
The airline pays compensation directly to you. DelayPay collects the agreed fee only after you receive it.
Why DelayPay
Built for clarity, speed, and low friction
Transparent pricing
No win, no fee. We only charge when compensation is actually collected.
Dedicated portal
Track documents, status updates, and next actions from one place.
Human support
Reach us by email or WhatsApp when you need help with your case.
Ready to check your case?
Go to the claim portalOpen a claim in minutes.
Start with the passenger portal and upload the relevant documents when you are ready.
FAQ
Common questions
When do I pay?
Only after a successful recovery, according to the agreed fee model.
What documents should I prepare?
Usually your ticket, boarding pass, baggage report if relevant, and any airline correspondence.
How do I track progress?
Through the customer portal at portal.delaypay.co.il.